The Telecommunications sector faces nowadays a very interesting period of continuous growth. This time the "bubble of services " seems to have a more solid base than the one in 2001 that lead the companies of the sector to a deep reconstruction due to the consequences of the so called "technological bubble".
The culture in communications and technology for the general public has suffered a enormously growth since then. Today the end users demand technological advance services as well as a customized customer care solutions and more professional and precise handling.
In our opinion, the panorama promises a series of fundamental changes in the sector such as:
Business Convergence:
The new access technologies (3G, WiMax, etc.) will imply the fix and mobile networks convergence. This convergence will have a direct impact in the way that the already existing actors manage the telecommunications business.
All the trends aim to the real convergence of the traditional businesses in the sector: voice, data, television and mobility onto a single network: the quadruple play service based on the ability to offer an added value service.
Increase the Competitive strain:
The competition by price, although it has not been stopped in the mobile sector due to the show up of the Mobile Virtual network Operators (MVNO) established in the market due to its low price policy, has come to an end as it happened in the fixed market with the supply of flat tariffs.
The present convergent operators base their offer on the access volumes and above all in the innovation of added value portfolio services that will make them different from the rest of the market segments and will help them improve their ARPU. The innovation race within the services has started.
Client as the main character:
In a convergent market with penetration rates of near the 100% (and even bigger within the mobile sector) it is more and more clear that the cost of acquisition of a new client is bigger that the cost of retention of an existing one.
This fact, together with a client with deeper knowledge regarding technology and communications and with a better understanding of the solutions within the sector, make the client to become the main character for the operators companies making them to go forward and be proactive in knowing his/her needs and offering them customized services.
Underneath all these changes, Delaware defines a strategic line of business through the use of technological solutions, definition of processes and procedures.
Products:
Delaware has a proven experience in consultancy projects and development of technological solutions regarding:
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Delaware is certified with CMMI Level 2 |
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Delaware is certified with ISO 9001:2008 |
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Delaware is classified as a contractor company of services by the Spanish Ministry of Economy |
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