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Business Processes Outsourcing (BPO)

Objectives:

• BPO added value through: 
  • Automation of blue-collar jobs through IT technological solutions
  • Reduction of manual errors
  • Important cost saving and reduction of work teams
• Optimization according to client needs (costs, efficiency, etc.)
• Invoicing based on sla's compliance
• Flexible workforce volume according to workload: work teams with skills to assume peaks of workload
• Methodological base to quickly integrate the acquired knowledge
• Activities documentation and weekly reports regarding the service
• Near-shore and off-shore work centers availables

References:

• Billing process operation. Bill review (Orange, Iberbanda, Neo-sky, Telefónica)
• Settlements, commissions and revenue share agreements management (Telefónica)
• Billing claims rectification management  (Telefónica)
• End-2-end commercial offer certification (Telefónica,Vodafone)
• Customer optimal pricing plan guarantee (Telefónica, Yoigo)
• New products & services functional testing outsourcing (several)

BPO Center - Offshore: Lima (Peru)

Work Environment:

• Technology usage optimisation
• Back-office process specialists 
• HHRR management based on activity, processes and clients
• Operative sinergy search
• Business continuity plan
• Confidential guaranteed
• Isolated work environment according to client and process

Activity areas:

• Customer claim management 
• Payments & settlements management
• End2end quality assurance
• Functional issues resolution
• Software certification & testing

Relationship model:

• HHRR available per process according to work volume
• Invoicing based on SLA's compliance
• Full range of metrics available

HHRR availability:

• Agreements with local universities
• Wide range of profiles available