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Third-Parties Products Integration

Objectives:

• Independent judgement criteria in platforms selection
• Success guaranteed: flexible model in collaboration with software vendors
• Important presence of vendor's resources in the projects
• Importance given to initial training
• Client presence in training sessions
• Vendor presence during the change management process

Scope:

• Customer service and help desk
• Sales and postsales management and planning
• Workflows management system: order entry, scoring, service provisioning, fraud, incidences management, collection process, etc.
• Billing, conciliation with third parties, reinvoicing and revenue management
• Commercial force management: commissions, bonus and settlements
• Software development life cycle management systems