BUSINESS PROCESS OUTSOURCING

With  DELAWARE, companies may focus

all their efforts on business. We manage

the activities they presently undertake

with a costly manual labour subject

to human error.  

 

In order to achieve that, we automate

tasks by implementing technological solutions, reducing costs and mistakes significantly, with a flexible contracting

model adapted to each client's particular needs.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 

 

Delaware has the tools to apply this methodology to the following processes:

APPLICATION MAINTENANCE

& DEVELOPMENT 

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BPO´s FOR CRITICAL

PROCESSES

•  Bill Review of residential
    and businesses
customers•

 

•  Billing and individualized
    Major Accounts
Management

 

•  Complaints Management•
    Correction 
of Invoices

 

•  Value Added Services Conciliation

 

•  Conciliation of Roaming

    and Interconnection

 

•  Conciliation of Distributors Commissions

 

•   Centralization of End - to-End
    Testing 
Services•

 

•  Centralization of Commercial
    Testing 
Services•

 

•  Control of Sales and Commercial Efficiency

 

•  Rates Calculation Tool