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BUSINESS PROCESS OUTSOURCING
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With DELAWARE, companies may focus
all their efforts on business. We manage
the activities they presently undertake
with a costly manual labour subject
to human error.
In order to achieve that, we automate
tasks by implementing technological solutions, reducing costs and mistakes significantly, with a flexible contracting
model adapted to each client's particular needs.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Delaware has the tools to apply this methodology to the following processes:
APPLICATION MAINTENANCE
& DEVELOPMENT
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BPO´s FOR CRITICAL
PROCESSES


• Bill Review of residential
and businesses customers•
• Billing and individualized
Major Accounts Management
• Complaints Management•
Correction of Invoices
• Value Added Services Conciliation
• Conciliation of Roaming
and Interconnection
• Conciliation of Distributors Commissions
• Centralization of End - to-End
Testing Services•
• Centralization of Commercial
Testing Services•
• Control of Sales and Commercial Efficiency
• Rates Calculation Tool



